This is a more operational aspect of hoteliers we use to safeguard ourself from unacceptable elements. Hotels are very delicate areas. The entire operation of hotels work on the fact that the egos, whims and fancies of the customers are catered to. However there is a limit to this. We cannot accept anything that is illegal, however we need to ensure that the guest are not insulted and they come back to us. Gone are the days of customer satisfaction, customer loyalty is the in thing. If your customers are loyal then they will refer you to others. No advt will help you more than the ones spread by word-of-mouth. So, in this era of cut throat competition we need them more than they need us. Also keeping in mind that the hoteliers adhere to all the rules and regulations of the land.
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